Welcome to Your Go-To FAQ!

Fresh flatbreads, pastries, salads, and specialty drinks await in our bright café. Enjoy free Wi-Fi, lots of plugs, and a relaxing space to recharge. Visit the café or order online.

Absolutely—our menu includes snacks, flatbreads, pastries, salads, and drinks for all ages. Enjoy the café while you recharge.

Yes! Order ahead through Café for quick pickup—perfect if you are on the go.

Yes! Our café is open to everyone. Stop by anytime for fresh meals, pastries, and handcrafted drinks—no play session required. Come hang out, grab a bite, and enjoy!

Our café runs alongside mall hours, but the most up-to-date schedule is always posted in the website footer. Take a quick peek there before you visit!

To keep our space clean and safe, we don’t allow outside food or drinks — but kids’ sippy cups are absolutely fine. The good news? Our café has a full lineup of fresh meals, pastries, and handcrafted drinks we’d love for you to enjoy while you’re here!

The fastest way to get in touch is through our Contact Us page. Send us a message and our team will respond as quickly as possible.

All event questions can be submitted through our Contact Us page, and our Events Team will follow up with details.

Yes! You can reach us at (840) 837-2105. For the quickest response—especially for bookings, memberships, or event questions—our Contact Us page is still the best way to get routed to the right team.

Our events range from one-time workshops to multi-week series, featuring expert partners such as child development specialists, wellness providers, pop-up retailers, tasting hosts, and more. Each event is designed with both children and caregivers in mind.

Yes! We create experiences that engage little ones while offering meaningful participation for caregivers. Some events focus on shared activities, while others provide parallel experiences so everyone gets value.

Most events require advance registration because space is limited—especially for specialty workshops and series-led programs. Visit Workshops & Classes for upcoming dates and registration details.

Events are hosted by a mix of our in-house team and vetted professional partners, including child psychologists, educators, artists, wellness instructors, and trusted community brands.

Members enjoy guaranteed play sessions each month, priority booking, and access to our beautifully designed spaces at preferred rates. It’s the easiest way to build consistent play into your routine while saving on visits.

Each plan supports a different routine. The Open Play Pass is ideal for families who want to explore and play together up to eight times per month. The Facilitated Play Pass is perfect for caregivers looking for independent playtime led by our trained attendants. The Unlimited Facilitated Play plan is best for families who benefit from consistent, daily structured play.

Facilitated play sessions are guided by our trained attendants who support safe exploration, engagement, and independent play—while caregivers take a break, enjoy the café, or get work done.

Yes—memberships begin with a three-month introductory commitment to help families build a consistent play routine. After that, your plan renews monthly for convenience. You can update or make changes anytime through your account, or speak with a Check N’ Play attendant who will be happy to get everything taken care of for you.

After your initial three-month commitment, you may cancel your membership at any time through your account portal, and your benefits will remain active through the end of your current billing period. If you’re thinking about canceling, we’re always happy to chat—sometimes a quick conversation helps us find a plan that better fits your family’s rhythm.

Yes—any adult caregiver responsible for your child may use your membership when bringing them to the playspace. Simply make sure each caregiver has a signed waiver on file. Please note that only open play allows caregiver entry; facilitated play is a child-only experience. Memberships cannot be shared among additional adults beyond your child’s designated caregivers.

Our playspace is thoughtfully designed for children 18 months to 6 years old, with zones tailored to their developmental needs and natural curiosity. Older siblings are welcome to relax at our community table in the café while younger children play.

To keep the environment safe and developmentally appropriate, play sessions are reserved specifically for ages 18 months to 6 years.

Yes—every child and caregiver must have a signed waiver on file before entering the playspace. This ensures a safe and seamless experience for all families.

Children enjoy a variety of beautifully designed areas—movement zones, imaginative play, sensory exploration, and quiet corners—supporting balanced, self-directed play.

Yes during Open Play, caregivers are welcome inside the playspace. During Facilitated Play, our trained attendants guide the session independently while caregivers relax or work in the café.

Our play attendants are warm, attentive, and trained in child engagement and safety. They lead the entire session, supporting confident, joyful, independent play.

Children must wear grip socks and comfortable clothing. Caregivers entering during Open Play may wear regular socks. Shoes are not permitted in the play area.

No. Eating and drinking are not permitted inside the playspace. Children may step out to the café with their caregiver for a snack or break at any time.

Your child’s safety is our highest priority. We use a secure check-in and check-out process, maintain constant supervision by trained attendants, and offer real-time visibility through live play-zone camera feeds. Our carefully maintained, hygienic environment supports confident, secure exploration.

We follow rigorous cleaning routines, sanitize high-touch surfaces throughout the day, and deep-clean every evening. Our redwood play structures—finished with fire-retardant, antimicrobial-supportive coatings—help keep the environment fresh and hygienic.

We maintain intentionally low ratios to ensure every child receives attentive support, meaningful interaction, and a safe, calm play environment.

Children may enjoy up to three hours of Facilitated Play per day. Open Play sessions can be booked during the designated Open Play times offered throughout the day.